Q.      How long does it take to receive my order?


A.    Packages are sent out on a weekly basis. Please allow a reasonable amount of time for mail delivery.  Covid has created delays with the USPS which we have no control over.


Q.       How are items shipped?

A.  In the U.S. items are sent via USPS Mail.  A Tracking Number is included.  If you want any package insured please contact us first for any additional shipping fees.
All International orders are sent International First Class Package Mail at the flat rate listed on the order page. There is no insurance. Items are sent at their value - which means you may be responsible for any duty fees. If you prefer that your order be sent via International Priority Mail (which does include insurance), please contact us first so we can determine the actual cost to invoice you for shipping.  

Q.      Can I ask you to record something for me – like a voice mail greeting?


A.   Personal recordings are not available. 


Q.      Can the photo be personalized? 

A.   Yes – add the person's name in the appropriate box on the order page. If you prefer a signature only - indicate by writing "signature only". 


Q.      What color pen will you sign with?

A.      Available ultra fine pen colors are blue and black Sharpies and silver, white and gold paint pens.